Frequently Asked Questions
Everything you need to know about your Charley Crockett Store order.
How long will it take for my order to ship?
Standard orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes 5-7 business days, while international shipping durations vary by location.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that limited edition music media and sale items are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of your order.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern digital payment options including PayPal, Apple Pay, and Google Pay.
The item I want is out of stock. Will it be restocked?
While some tour-specific merchandise is limited edition, we frequently restock core collection items. We recommend signing up for our newsletter to receive notifications when popular products return to the shop.